Terms of service

These policies are for Long Tube Headers™, otherwise known as LTH™

<| Updated November 1, 2024 |>

 

Order Processing

All sales will be paid using credit card, Apple Pay, Google Pay, Amazon Pay, Klarna, Affirm or PayPal unless other arrangements are made at LTH™ management discretion. Advanced payment is required on all international or custom orders.

All orders placed will require the acceptance of our Terms and Conditions. Customers will not be able to place an order without accepting these Terms and Conditions.

LTH™ reserves the right to change the descriptions, specifications, and prices of the products offered on the website without notice and at any time. LTH™ does not guarantee that product descriptions, specifications and prices of products are accurate, complete or current at all times. Products may not be available for delivery to your country or state of residence.

Products ordered through the website are subject to acceptance by LTH™ at its sole discretion. LTH™ may refuse to accept or may cancel any product order, whether or not confirmed, for any or no reason, in its sole discretion, and without liability to the purchaser or any third party. If a purchaser’s credit card has been charged for an order that is subsequently cancelled by LTH™, LTH™ shall issue a credit to your credit card account.

LTH™ ships completed orders as one shipment. We do not separate orders into multiple shipments.

The part(s) LTH™ provides have been designed and are intended for off-highway application only, Federal and State laws prohibit the removal, modification, or rendering of any device of design affecting vehicle emissions or safety in a vehicle used on public highways. Except as otherwise specified, set forth herein: Buyer acknowledges that they have not relied on any representation by us in making this contract. Payment, Shipping and Billing Addresses must all correlate. We may or may not contact you in regard to the reasons for which they do not match. If the addresses for Billing, Shipping and IP do not match, then we may also require a signature of the recipient verified by ID. The customer will incur additional costs to cover the fee of the signature if these criteria exist along with a delay in shipping to receive the covered cost. These requirements are made after an increase in fraudulent sales. VPN's must be switched off when placing an order to not disguise your IP address to a separate location. If a payment is made for an order with an IP address that does not match the Billing and Shipping addresses, LTH™ reserves the right to cancel your order without notice.

 

First Time Customers

LTH™ requires that first time customers have a matching billing and shipping address. This protects both LTH™ and the customer. The billing and shipping address need to match, or the shipping address must be a bank ‘verified’ address. This is only for first time customers and future orders do not need to undergo this process.

 

International Orders

All international orders are shipped via USPS unless they do not meet size restrictions. These larger packages are shipped via FedEx. If you would like a quote for shipping, please contact us. Your country may impose duty fees, or other taxes based on the product origin and/or value of your order. These fees and taxes are the responsibility of the recipient not LTH™. For more information on these fees and taxes please contact your local Import/ Customs authority. All LTH™ parts are tested for perfect fitment on USDM spec vehicles, some international vehicles may have differences that impose fitment issues. Fitment is not guaranteed on non-USDM vehicles. LTH™ is not responsible for errors in pricing on this web site. All prices are in USD and are applicable to the United States of America only.

 

Sales Tax

Some states that we ship to will require sales tax. These states are where LTH™ has claimed nexus and are subject to the local sales tax of the state, county and city jurisdiction. These currently include Maryland and South Carolina. This may change as thresholds are met over time (Sales Tax Institute).

 

Availability

Here at LTH™ we do our best to try and keep up with the volume of sales that our company experiences every day. Unfortunately, sometimes we have product that just flies of the shelf and is on backorder. We currently do not supply live inventory values, but placing an order will put you in a waiting list. Once you are on that list, you will be contacted by email, phone or both in regards to an estimated wait time by month.

 

Mispacks

If you suspect that your order is missing items or that you received an incorrect item, please notify LTH™ within 14 days of receiving your order by submitting the Claim Form here. LTH™ will not be required to send free replacement parts after the 14-day period has passed. Customers will be responsible for confirming their parts using an included diagram/instructions or via diagram/instructions emailed to them. When the 14-day period has passed, customers will be responsible for paying the shipping charges and part costs for all missing parts. This helps reduce the number of fraudulent claims.

All claims for products purchased through a distributor should be taken up with the distributor.

 

Damaged Products

If you suspect that your order contains a damaged item, please notify LTH™ within 14 days of receiving your order by submitting the Claim Form here. LTH™ will not be required to send free replacement parts after the 14-day period has passed. Customers will be responsible for inspecting their parts. When the 14-day period has passed customers will be responsible for paying the shipping charges and part costs for all damaged parts. This helps reduce the number of fraudulent claims.

All claims for products purchased through a distributor should be taken up with the distributor.

 

Coupon Codes

Only a single coupon code may be used per order. We will not accept orders that have more than one coupon code.

 

Military Discount

As a veteran owned company, we value our military and are proud to be a USA manufacturing company. To show our thanks for active-duty military, veteran military, and first responders we offer 10% off through GovX ID. To take advantage of this, head to the Military-Responders page and click on the discount button. GovX ID will verify your proof of military service or first responder status.

 

Warranty

LTH™ prides itself on the production of quality parts. All of our parts come with an available limited lifetime warranty against defects in workmanship or materials for the original purchaser only for the production lifetime of the product. In order to attain your Limited Lifetime Warranty, you must register your product with us. After purchasing from us or any approved dealer/distributor, you will receive an email and card in the package to register your product. You will have 60 days from ship date to register your product in our system or your limited lifetime warranty will be null and void.

Items must be sent in for inspection for either repair work or full replacement under our structural warranty program. This limited lifetime warranty does not cover non-LTH™ parts. Any claims with non-LTH™ products should be filed with the manufacturing company. You must provide us with a copy of your invoice or sales receipt as proof of purchase. To submit a warranty claim, visit our Return Warranty & Repair page and fill out the form according to your needs. We do not accept warranty inquiries over social media platforms, phone calls or email. Attempted submissions outside of the online form will be disregarded.

    LTH™ is not responsible for or the cost of uninstalling or reinstalling the product needing warrantied. LTH™ is also not responsible for or the cost to rent a customer a vehicle while LTH™ repairs or replaces the warranted product. In the event that a defect occurs, LTH™ will repair the item. If the item cannot be repaired LTH™ will then replace the item. Shipping and handling charges to LTH™ will be covered by the customer, shipping and handling charges from LTH™ will be handled by LTH™ if the part is deemed warrantable. Any shipping/duties incurred by the customer prior to determination will not be reimbursed. Any discontinued products or items no longer in production will not be warranted. This includes products such as the Standback, Full Control Flash, and all other electronic or software products.

    All warranty claims for products purchased through a distributor should be initiated by the consumer with their Warranty confirmation number for 2026 and beyond purchases.  Purchases made prior to 2026 may require information from the authorized retailer.

     

    Rust

    We use many types of metals to manufacture our products. Most notably, 304 Stainless Steel. It is a common perception that stainless steel does not rust, but that is not true. It takes much longer to show surface rust but can be brushed away with steel wool. MachineManufacturing.com has a great write-up on various types of stainless steel and their properties.

     

    Catalytic Converters

    There is no implied or explicit warranty available or provided for High Flow catalytic converters. The materials inside of a standard catalytic converter are susceptible to changes/damage according to each individual vehicle and driving style, leaving them as an unwarrantable item. EcoF™ Catalysts are warrantable as their substrates are built to withstand high horsepower applications. If your EcoF™ Catalyst fails, please submit a warranty claim to begin the process.

     

    CARB Approved/Exempt

    LTH™ parts are manufactured for off-road use only. None of our parts carry CARB approval or exemptions and should only be used on off-road vehicles.

     

    Copyrights and Intellectual Property

    This Site and all its Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software.

     

    Trademarks

    All trademarks, service marks and trade names of LTH™ used herein, including, but not limited to the LTH™ names and the LTH™ logos are trademarks or registered trademarks of LTH™ and may not be used without the express written permission of LTH™. All other intellectual property on the website, including, but not limited to patents, issued or pending, is the sole property of LTH™ and/or its licensors.

     

    Do LTH™ Parts Void Your Warranty?

    Nope. Your dealer cannot deny you service do to an LTH™ cat back exhaust, intake, or motor mount. The use of LTH™ parts is protected under the Magnuson-Moss Warranty Act of 1975 and WILL NOT void your factory warranty. Not all LTH™ parts are legal in every state. Check with local authorities before installing parts on your vehicle. For more information, the entire Magnuson-Moss Warranty Act of 1975 can be found here.

     

    Pricing

    All prices are subject to change without notice. Glitches in pricing or any other flaw in pricing may or may not be honored by LTH™ at the time of order fulfillment. If pricing is not honored any funds collected will be refunded to the customer.